Installation Services
Proper installation of your new Atrato product is extremely important for seamless and reliable storage. Installation Services can be purchased through Atrato.
Configuration Services
System Integration begins where standard installation ends to ensure that Atrato products are running properly in your environment. Atrato's Professional Services team will provide your organization with the enterprise class support required to successfully configure your Atrato product into your environment. Please inquire or contact your sales representative for pricing and details.
Installation Services:
- Inspecting the product for any damage that may have occurred during shipment
- Uncrating the product, rack mount kit, etc. and removing shipping materials
- Attaching the product to the host device or network
- Exercising the product to ensure successful connection
- Providing product overview and proper handling instructions
Configuration Services:
Our Installation and Configuration Services Team is comprised of Atrato certified engineers with extensive experience installing Atrato products in testing and certified storage environments. They also have considerable hands-on experience with a wide range of host applications, operating systems, and devices typically found in today's heterogeneous SANs.
Once your solution is operational, our Installation and Configuration team ensures that you are prepared to manage its operation by providing your users with a system overview as well as introducing your team to our support documentation and maintenance procedures.
Ongoing Support and Service:
Atrato's Technical Assistance Center is available up to 24 hours a day, seven days a week, connecting you with a product expert for troubleshooting your environment and developing an action plan to resolve the issue. We also provide onsite service according to the terms of your Atrato hardware support plan.
