If you are experiencing technical difficulties with your Velocity1000, please contact your Support Services Department.

Service requests can be initiated by phone or email.

Worldwide Technical Services Center:

Phone:  877.394.1863 (USA Only)

  +1 720.536.4321 (International and Denver, CO)

Email:  support@atrato.com

All web and phone requests for service are processed based on the Support Service Agreement that is currently in place for your company.

Before Calling Support

To help us resolve your problem quickly, please be prepared to answer these questions when you call:

• What is the serial number of the unit?
• What operating system is the unit running on?
• What backup software are you using?
• Is this a new installation?
• Can the problem be duplicated?
• What error messages are displayed?
• What is the name and address of the company where the unit is located?
• What is the name, e-mail and phone number of the appropriate contact person?